📜 Terms & Conditions

Brand Name: OurMantis
Legal Trade Name: The Glory

Welcome to OurMantis! By accessing or purchasing from our website, you (“customer”, “user”, “you”) agree to be bound by the following Terms & Conditions (“Terms”). Please read them carefully before using our services.

1. Use of Website

• By accessing or using our website, you confirm that you are at least 18 years of age or using it under the supervision of a parent/guardian.

• You agree not to misuse the website by introducing viruses, attempting unauthorized access, or engaging in fraudulent activities.

• We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if misuse or fraud is suspected.

2. Products & Orders

• All products listed on our website are subject to availability.

• Images are for representation purposes only; actual product colors, designs, or packaging may vary slightly.

• By placing an order, you agree to provide accurate and complete details (name, address, email, etc.).

• We are not responsible for non-delivery or delays due to incorrect or incomplete information provided by the customer.

3. Pricing & Payment

• All prices are displayed in INR (₹) and include applicable taxes unless otherwise stated.

• We reserve the right to change prices at any time without prior notice.

• Payments must be made via secure payment gateways available on our website. We do not store your card or bank details.

• COD (Cash on Delivery) is not available, as all orders are prepaid.

4. Cancellation Policy

• Orders may be cancelled within 3 hours of placement by contacting us via email:
  📧 Email: contact@ourmantis.com Once the order has been processed, it cannot be cancelled.

• OurMantis reserves the right to cancel any order in case of stock unavailability, payment issues, or suspected fraudulent activity.

5. Return & Refund Policy

Returns are accepted only if:

• The product is received in a damaged condition from the seller’s side, OR

• The customer is not satisfied with the product quality (must be unused, undamaged, and in original condition).

Return Request Timeline:

• Customers must raise a return request within 12 hours of delivery via email.

Mandatory Requirement:

• A clear unboxing video from the sealed package is required to process any return or refund claim.

Returns will NOT be accepted if:

• The product is damaged due to customer handling.

• The unboxing video is not provided.

• The request is raised after 12 hours.

6. Intellectual Property

• All content on the website, including text, images, graphics, logos, designs, and software, is the property of The Glory (OurMantis).

• You may not copy, reproduce, distribute, or use any material from our website without written permission.

7. Limitation of Liability

• OurMantis shall not be liable for any indirect, incidental, or consequential damages resulting from use of our website or products.

• Our liability is strictly limited to the value of the product purchased.

• We do not guarantee uninterrupted or error-free operation of the website.

8. Third-Party Links

• Our website may contain links to third-party websites.

• We are not responsible for the content, privacy policies, or services of such external websites.

9. Governing Law & Jurisdiction

• These Terms & Conditions shall be governed by the laws of India.

• In case of disputes, jurisdiction shall lie exclusively with the courts of [Insert Your City/State].
  (Tell me your city/state, and I will update this section.)

10. Changes to Terms

• OurMantis reserves the right to update or modify these Terms & Conditions at any time.

• Updated Terms will be posted on the website with the “Last Updated” date.

• Continued use of the website after changes constitutes acceptance of the revised Terms.

11. Contact Us

For any queries or concerns regarding these Terms & Conditions, contact us at:

📧 Email: contact@ourmantis.com
🏢 Company: The Glory (Brand: OurMantis)