📜 Cancellation and Refund

Brand Name: OurMantis
Legal Trade Name: The Glory

At OurMantis, we prioritize customer satisfaction and transparency. Please read our Cancellation, Return & Refund Policy carefully before placing your order.

1. Cancellation Policy

• Orders cannot be cancelled once processed.

• Customers may request cancellation within 3 hours of placing the order by contacting us via:
  📧 Email: contact@ourmantis.com

• Cancellation requests made after 3 hours will not be accepted, as the order will already be under processing.

• Since our website does not provide customer accounts, customers must review details carefully before checkout.

• In case of an error, customers must notify us immediately within the 3-hour cancellation window via email.

2. Return & Refund Policy

Returns are accepted only under the following conditions:

• The product is received in a damaged condition from our side, OR

• The customer is not satisfied with the product quality (must be unused, undamaged, and in original condition).

Return Request Timeline:

Customers must raise a return request within 12 hours of delivery via:
📧 Email: contact@ourmantis.com

Mandatory Condition:

A clear, continuous unboxing video from the sealed state is required for all return/refund claims.

Return Requirements:

• Items must be returned in original packaging with all tags, labels, and accessories intact.

3. Non-Returnable Cases

Returns/refunds will not be accepted if:

• The product is damaged by the customer.

• The unboxing video is not provided.

• The product is used, altered, or missing original packaging/tags.

• The return request is raised after the 12-hour window.

4. Return/Refund Request Process

1. Contact us within 12 hours of delivery via email:
   📧 Email: contact@ourmantis.com

2. Share your Order ID, reason for return, and unboxing video.

3. Our team will verify the claim and confirm eligibility.

4. If approved, the product will be picked up and inspected.

5. Refunds or exchanges will be processed only after successful verification.

5. Refund Method & Timeline

• Refunds are processed within 7–10 working days after pickup and inspection.

Refund Modes:

• Prepaid Orders: Refunded to the original payment method.

• COD Orders: Refunded via UPI or bank transfer provided by the customer.

• Replacements: Shipped only after verification of the returned product.

For refund-related queries:
📧 Email: contact@ourmantis.com

6. Terms & Conditions

• OurMantis (The Glory) does not provide unconditional returns.

• Claims without a valid unboxing video will be rejected immediately.

• The final decision regarding refunds, returns, and cancellations rests with OurMantis (The Glory).