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🚚 Shipping and Delivery

Brand Name: OurMantis
Legal Trade Name: The Glory

At OurMantis, we are committed to delivering your orders safely and on time. Please review our Shipping & Delivery Policy before placing an order.

1. Order Processing

Orders are processed within 24–48 hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once processed, orders cannot be modified or cancelled (refer to Cancellation Policy).

For any issues during processing, please contact us:
📧 Email: contact@ourmantis.com

Standard Delivery (India): 4–7 working days, depending on location & courier availability.
Remote / Rural Areas: Delivery may take up to 10 working days.
Delays: Delivery timelines may vary due to courier issues, weather, strikes, or unforeseen circumstances.
- OurMantis will not be responsible for such courier-related delays.

Once shipped, customers will receive a tracking ID/link via Email.
Customers can track the status of their order using the provided tracking details.

For tracking-related queries, contact us:
📧 Email: contact@ourmantis.com

Orders will be delivered to the shipping address provided at checkout.
Customers must ensure correct address & contact details.
- OurMantis is not responsible for failed deliveries due to incorrect information.
If the delivery is missed, the courier may attempt re-delivery or require the customer to coordinate directly.
In case of non-delivery due to customer unavailability or wrong address, reshipping charges may apply.

Currently Not Available
At present, OurMantis ships only within India.
International shipping will be announced once available.

Customers are required to check the condition of the package at the time of delivery.
For returns or damages, a clear unboxing video from the sealed state is mandatory (refer to Return Policy).
Delivery timelines mentioned are estimates; actual delivery may vary.